When you call an insurance company if its reaching a voice mail box, Do find the below format to leave complete information to get a call back , Mostly you will reach Voicemail for WC payors not for the Commercial one(max try to reach the rep)
Hi my name is xxxxx, I am with provider “xxxxxxx” checking on claims/bill status for the patient ” xxxxx” for the Date of Service”xxxx” for the billed amount “$xxxx”. My Call back# is “xxx-xxx-xxxx”. Again I repeat my name is xxxxx call back# is “xxx-xxx-xxxx”. I will be expecting your call. Thank you very much have a wonderful day.